5.5m x 3.0m Retractable Folding Arm Awning Heavy Duty Full Cassette Motorised
5.5m x 3.0m Retractable Folding Arm Awning Heavy Duty Full Cassette Motorised
🚚 3 to 8 Business days Free Delivery (West Coast)
🧘🏻♂️ 1 year warranty
📦 In stock in Australia, ready to ship
Couldn't load pickup availability
Attributes:
- Size: 5.5 x 3.0m
- Colour: Grey
Note:
COM (change of mind) Return Policy:
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error. For the health and safety of our staff and other customers, we are unable to accept returns of personal use items.
🚚 Shipping Informations
🚚 Shipping Informations
Orders from Home My Garden are shipped from our warehouses located in Melbourne and Sydney. Orders are processed and shipped immediately the same business day. We work with the best courier companies, including AU Post, Hunter Express, Allied, and Toll, to provide efficient and fast delivery services.
You will receive a tracking number for your parcel via email the same day your order is shipped. If you do not see the email, please check your Junk and Spam folders.
Delivery time is typically 2 to 8 business days.
If you need assistance, our support team is available to help. You can reach us through the chat box on our website. If we do not respond immediately, you will receive a response via email. You can also send a message or contact us via WhatsApp at +61 (0) 404059942.
🧘🏻♂️ Satisfaction or refund guarantee
🧘🏻♂️ Satisfaction or refund guarantee
Warranty & Returns
All of our products are covered by a 12-month warranty, starting from the date of purchase.
If any defects or malfunctions occur during this period, we will provide a replacement or repair free of charge. You are required to notify us within 10 working days after reception of your item in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.
Hassle free change of mind returns
At Home My Garden, we understand that sometimes things don't work out, and you may need to return a product. That's why we offer a hassle-free return policy that makes the process as easy and straightforward as possible.
Our policy allows you to return any product within 30 days of purchase for any reason. Whether the product didn't meet your expectations, arrived damaged or faulty, or simply wasn't what you were looking for, we'll make sure you can return it and get a refund or exchange.
To start a return, all you need to do is contact our customer service team, who will guide you through the process and provide you with a return label. You'll then need to pack the product securely and send it back to us. Once we receive the product and confirm that it is in its original condition, we'll process your refund or exchange within a few business days.
We believe that a hassle-free return policy is essential to creating a positive shopping experience for our customers. It demonstrates our commitment to providing high-quality products and excellent customer service. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
Thank you for choosing Home My Garden as your go-to destination for all your home and garden needs. We appreciate your business and look forward to serving you in the future.
Sincerely, The Home My Garden Team
☎ Support and FAQS
☎ Support and FAQS
If you have any questions about our products or need assistance with your order, please feel free to contact us. We strive to respond to all inquiries within 24 hours. For order-related inquiries, please include your order number or the email address used at checkout in your message. If you prefer to chat with us, you can do so through the chat box. If we're not available, don't worry - you'll receive a response by email. You can also reach us via WhatsApp at (+61) 0404059942 or send us a message on the contact page.
This is a question we frequently get asked to we put together a page here and you can track your order here.
Tracking information will be available 1-3 days after your order. Please contact our support team if you haven't received your tracking number after 7 days.
If you need to make changes to your order, please contact us within 24 hours of placing it. We can change your delivery details, name, email, and phone number.
If you need to cancel your order, please contact us as soon as possible. We will make every effort to stop the shipping process, but we cannot guarantee it if the order has already been sent. If your order has already been shipped, you can take advantage of our hassle-free change-of-mind return policy. You can view our full refund policy for more details.
We are pleased to offer free delivery as our exclusive mode of service, as it provides several benefits to our customers. By partnering with trusted delivery companies, we can ensure that our customers receive their orders quickly and safely. Additionally, our focus on perfecting our delivery process allows us to provide exceptional customer service, ensuring that each order is delivered accurately and promptly. By keeping our costs lower through a delivery-only model, we are able to offer high-quality products at affordable prices.
We ship every item with extra padding, but if your product arrives damaged due to mail service mistreatment, please reach out to us with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge.
Our return policy is hassle-free. If you receive a damaged or faulty item, please notify us within 10 working days of receipt with a detailed description and images. We'll provide a free replacement or repair. To make a claim, provide your order number and evidence of the issue. Refunds generally take up to 2 working days to process, plus an additional 5 days for your financial institution. We also accept change-of-mind returns within 14 days. For any questions or concerns, please contact us.
If we still haven't managed to answer your question, please feel free to contact us, and we will get back to you within 24 hours.
