At HomeMyGarden, we ensure fast and reliable delivery by shipping all orders from our Melbourne and Sydney warehouses.

Order Processing & Shipping

✔ Orders are processed and shipped on the same business day when placed before our cutoff time.
✔ We partner with trusted couriers like Australia Post, Hunter Express, Allied, and Toll to provide efficient and secure delivery.
✔ Once your order is shipped, you will receive a tracking number via email on the same day. If you don’t see it, please check your Junk or Spam folder.

Delivery Time

🚚 Standard delivery time is typically 2 to 8 business days, depending on your location.

Need Assistance?

Our support team is here to help!

💬 Live Chat: Use the chat box on our website (if we’re offline, we’ll reply via email).
📩 Message us: Contact Page
📞 Call us: 0404 059 942

Warranty & Returns

We want your experience with HomeMyGarden to be as effortless as possible. If you have questions, we've put together some helpful answers below.

How can I contact you?

If you have any questions about our products or need assistance with your order, feel free to reach out to us. We aim to respond to all inquiries within 24 hours.

For order-related questions, please include your order number or the email address used at checkout to help us assist you faster.

📞 Call us: 0404 059 942
📩 Send us a message: Contact Page
💬 Chat with us: Use the chat box on our website (if we’re offline, we’ll reply via email).

Where is my order?

You can track your order by visiting our Order Tracking Page. Simply enter your order details to get the latest updates on your delivery.

What is my tracking number?

Tracking information is available 1-3 days after your order is placed. If you haven't received your tracking number after 7 days, please contact our support team.

Can I make changes to my order?

Yes! If you need to make changes, contact us within 24 hours of placing your order. We can update your delivery details, name, email, or phone number.

Can I cancel or return my order?

If you need to cancel your order, please contact us as soon as possible. We'll do our best to stop the shipping process, but if the order has already been dispatched, we cannot guarantee cancellation.

If your order has already shipped, you can still take advantage of our hassle-free change-of-mind return policy. Check out our Refund Policy for full details.

Why do you only offer free delivery?

We proudly offer free delivery as part of our commitment to providing the best shopping experience. Here's why:
✔ We partner with trusted couriers to ensure fast and safe deliveries.
✔ A delivery-only model allows us to keep overhead costs low and pass the savings on to you.
✔ It enables us to perfect our logistics, ensuring orders arrive accurately and on time.

My item arrived damaged. What should I do?

We take great care in packaging our items, but if your product arrives damaged, we’re here to help!

📸 Contact us with:

• Your order number
• A clear photo of the damaged product

We’ll send you a replacement free of charge as quickly as possible.

What is your hassle-free return policy?

We make returns simple:

✔ Damaged or faulty items – Notify us within 10 working days with a description and images, and we’ll arrange a free replacement or repair.
✔ Refunds – Processing takes up to 2 working days, plus an additional 5 days for your financial institution.
✔ Change-of-mind returns – Accepted within 14 days (terms apply).

For full details, see our [Return Policy] or contact us for assistance.

Didn’t find the answer you were looking for?

No worries! Get in touch with us, and we’ll respond within 24 hours.

📞 Call us: 0404 059 942
📩 Send us a message: Contact Page
💬 Chat with us on our website